Payment Policy

1. Accepted Payment Methods

Kitnetic Solutions Ltd accepts the following payment methods for purchasing credits on the Flux platform:

• Visa credit and debit cards
• Mastercard credit and debit cards

All payments are processed securely through our payment provider. We do not store your full card details on our servers.

2. Credit System

Flux operates on a credit-based system. Key points:

• Credits are purchased in advance and added to your account balance
• Credits never expire and remain valid as long as your account is active
• Larger credit packs include bonus credits (3% to 12% depending on pack size)
• Credits are non-transferable between accounts

3. Pricing

Credit prices are set in US Dollars (USD); one credit costs one US Dollar, before pack bonuses. At checkout you choose to pay in Euros (EUR), US Dollars (USD), Canadian Dollars (CAD), Czech Koruna (CZK), Polish Zloty (PLN) or Hungarian Forint (HUF). In any currency other than US Dollars the price is the US Dollar price converted at the exchange rate shown at checkout, and the amount on the Pay button is exactly the amount charged. A single payment is limited to €20,000 or its equivalent. Current pricing is available on our Pricing page.

Executor task budgets and payouts are denominated separately, in the currency shown on the task (typically EUR), and are not affected by checkout pricing — see Section 7.

We reserve the right to modify pricing at any time. Price changes will not affect credits already purchased.

4. Payment Processing

When you make a purchase:

• Your payment is processed immediately through our secure payment provider
• Credits are added to your account upon successful payment confirmation
• You will see a confirmation in your account, and the order in your Orders page
• Transaction history is available in your account dashboard

5. Failed Payments

If a payment fails, credits will not be added to your account. Common reasons for payment failure include:

• Insufficient funds or credit limit reached
• Card expired or invalid card details
• Transaction blocked by your bank

Please contact your card issuer if payments are repeatedly declined.

6. Invoicing

Invoices are automatically generated for all purchases and can be downloaded from your account dashboard. For custom invoicing requirements (e.g., for Enterprise pack customers), please contact our support team.

7. Currency and Exchange Rates

Credit purchases are charged in the currency you select at checkout: Euros (EUR), US Dollars (USD), Canadian Dollars (CAD), Czech Koruna (CZK), Polish Zloty (PLN) or Hungarian Forint (HUF). These six are the only currencies offered. Prices in currencies other than US Dollars are converted from the US Dollar price with a reference exchange rate refreshed daily, and the converted amount is shown before you pay. If your card is denominated in another currency, your card issuer converts the amount using its own exchange rate, and any conversion fees are set by your issuer.

Executor tasks (project work booked through the platform) are budgeted, escrowed, and paid out in the currency displayed on the task — by default EUR, and shown per task before you confirm. Executor withdrawals are processed in that same currency. Checkout pricing does not apply to executor task budgets or payouts.

8. Security

We employ industry-standard security measures to protect your payment information:

• Secure payment processing via Visa and Mastercard
• TLS 1.3 encryption for all transactions
• 3D Secure authentication where supported
• Fraud detection and prevention systems

9. Refunds

For information about refunds, please see our Refund Policy.

10. Contact Us

For payment-related inquiries, contact our support team at support@flux.express.